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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please be reminded to contact us first to get the address for return.

For most of the countries, we use Hong Kong Post, track your order here.

For US, we use EconomiQ standard, track your order here.

Once your order is placed, it will normally be shipped within 3–6 business days. We ship worldwide from Hong Kong.

For international orders, delivery usually takes 7–18 business days after shipment. You can find the estimated delivery date on each product page.

Import duties, tariffs, and value‑added tax (VAT) are generally unavoidable for international orders. These charges are determined by your local customs authorities based on the value and quantity of the goods, even if they are declared as gifts.

The exact amount is set by your government, for details so please review your country’s customs regulations

To help you collect your package smoothly, you can let us know the declared amount you would like us to enter on the Customs Declaration Form for your orders.

For single purchase, The shipping fee of the product below 1 kg, for the United States is $14.99. For most countries, the shipping fee is 8.99 EUR. For some remote areas (eg Hawaii), the shipping fee is $50. For the shipping fee of the product above 1 kg, we charge $25.33.

V-Gold is a copper and silver mixed-metal alloy with a gold-colored finish. Its value comes from its careful craftsmanship and thick gold plating, rather than the base metal itself.

Our V-Gold jewelry is made using CNC precision carving technology to achieve detailed. The surface is plated with 18K gold to help the color last longer.

With proper care, the color can remain beautiful for a long time.

Jewelry is a delicate, wearable item and requires proper care. Avoid contact with water, perfume, chemicals, and excessive friction to help maintain its appearance for as long as possible.